Shipping & Delivery Policy

1. Service area

We currently prioritise delivery to serviceable Indian pincodes. Availability can depend on order value, security requirements and logistics-partner coverage. International delivery is not guaranteed unless explicitly confirmed in writing before payment.

2. Processing time

Ready-stock items are prepared after payment and order verification. Custom, resized, engraved, made-to-order or high-complexity jewellery requires additional production/quality-control time. An estimated timeframe shown on a product or order page is an estimate, not a guaranteed arrival date.

3. Insured / secure shipping

High-value shipments may use tamper-evident packaging, declared-value insurance and secure logistics partners. Insurance coverage and carrier conditions vary by shipment. Risk handling is governed by applicable law and the specific carrier arrangement.

4. Identity and delivery verification

For security, the carrier or TRG may require OTP, signature, government-issued identification, or delivery only to the named recipient/authorised person. Never disclose a delivery OTP before the courier is physically present and the parcel details are verified.

5. Tracking

Where available, tracking information is displayed in the customer account or sent by an authorised service. Carrier scans can be delayed. A tracking status does not itself alter your statutory rights.

6. Address changes

Contact support immediately if an address is incorrect. For security reasons, address changes after payment or dispatch may require re-verification and may not always be possible.

7. Failed delivery / return-to-origin

If delivery repeatedly fails due to an unavailable recipient, incorrect details or refusal without valid reason, the shipment may return to us. Re-dispatch charges or other reasonable costs may apply where permitted and disclosed.

8. Damaged, opened or incorrect parcel

If packaging appears materially damaged or tampered with, do not accept it where carrier rules allow refusal. Otherwise record clear photos/video of the sealed parcel and opening process and contact us as soon as reasonably possible. Keep all packaging, invoice and labels while the claim is investigated.

9. Delays outside reasonable control

Weather, public restrictions, security incidents, strikes, logistics network disruptions, natural events or regulatory checks can delay delivery. We will provide available updates but cannot guarantee carrier performance during such events.

10. Mobile app / Google Play

The same physical-shipping policy applies whether the order is placed through the website or an official Android app. Google Play does not deliver, insure or fulfil physical jewellery orders.

11. Contact

For delivery help, use the Smart Concierge or contact theroyalgolds@gmail.com / +91 9102192444.