Frequently Asked Questions
TRG FAQs
Q1: What is the minimum amount I can start with THE ROYAL GOLD?
A1: The minimum amount you can start with THE ROYAL GOLD to buy digital gold and silver is just Rupees 10/-.
Q2: Is it safe to use the THE ROYAL GOLD platform?
A2: Yes, the THE ROYAL GOLD platform is 100% safe and secure for your digital gold and silver savings. It is powered by THE ROYAL GOLD as our gold partner.
BUY FAQs
Q1: How can I buy digital gold through the app?
A1: You can easily buy digital gold through the app by selecting the 'Buy' option, entering the amount you wish to purchase, and completing the transaction.
Q2: Are there any additional fees for purchasing gold?
A2: Yes, there may be a small transaction fee associated with each purchase, which will be clearly displayed before you complete the transaction.
SELL FAQs
Q1: How do I sell my digital gold?
A1: To sell your digital gold, go to the 'Sell' section in the app, enter the amount you wish to sell, and follow the prompts to complete the transaction.
Q2: Is there a minimum amount required to sell gold?
A2: Yes, the minimum amount you can sell is equivalent to 1 gram of gold.
DELIVERY FAQs
Q1: How is the physical gold delivered to me?
A1: Once you request physical delivery of your gold, it will be dispatched to your registered address through a secure courier service.
Q2: What is the delivery time for physical gold?
A2: The delivery time typically ranges from 5 to 10 business days, depending on your location.
GIFT FAQs
Q1: Can I gift digital gold to someone?
A1: Yes, you can easily gift digital gold through the app by selecting the 'Gift' option and entering the recipient's details.
Q2: Are there any fees for gifting gold?
A2: No, there are no fees for gifting digital gold within the app.
RNE FAQs
Q1: What does RNE stand for?
A1: RNE stands for 'Registered National Entity,' which ensures that all transactions are conducted through authorized channels.
Q2: How do I register as an RNE?
A2: You can register as an RNE by submitting the required documents through the app's registration portal.
KYC FAQs
Q1: What is KYC?
A1: KYC stands for 'Know Your Customer' and is a mandatory process to verify the identity of our users.
Q2: How do I complete the KYC process?
A2: You can complete the KYC process by uploading the required documents in the app and following the verification steps.
DIGITAL GOLD FAQs
Q1: What is digital gold?
A1: Digital gold is a way to invest in gold without having to physically store it. You can buy, sell, and trade gold online.
Q2: Is digital gold backed by physical gold?
A2: Yes, every unit of digital gold is backed by physical gold stored in secure vaults.